Awesome, very helpful very friendly.. helped me through every step of the choosing and buying process. I love my 2024 hyundai Elantra N Line, Thank you Hyundai Harlingen

Provided excellent service and very patient with me in deciding on vehicle. Guillermo, Jaime and Eric. Great job!!

Andres aka also known as Edwardo lol had the curtesy to explain every detail that was needed for the car we got and thank you for the patience of Ms Angelica our documents.Well sure Be back to purchase another vehicle in the future. Thank you from Hernandez/Rangel family

Big SHOUT OUT to Roy Montenegro. Very professional and relentless salesman! Love my Santa Fe

(Translated by Google) Thank you Yahir for your excellent attention. (Original) Gracias Yahir por tu excelente atención.

The saleswoman in this Hyundai store is so helpful and caring so awesome

I just want to give a big shout to Rolando Ramos for being a great sales man and help me with everything thank u again and God bless u and thank you for caring for others

Very hard getting in contact with the service department. This has been going on for years. By now they should have more people answering phones. Everything else is okay.

Best experience ever buying a vehicle and I have bought many over the years. Joseph Velasquez was my sales person and he was very honest and upfront about everything. The finance department was great as well. Very informative and great to do business with.

Super thankful for the employees, financial team and so on! We walked in with a specific price range, advised them of the vehicle brands and types we were searching for and come out with something, we didn’t think we would ever own in the best way possible. Thank you Bert Odgen Team for listening to us and our concerns. 🤝🏽

Gracie G. was a big help she talked us through the features and different models of each vehicle we were interested in! She made the process really smooth and quick!

Great service

From start to finish, Andres was beyond extremely helpful. For one, he listened to my needs and went above and beyond to make it happen. What I thought was going to be stressful, he put my mind at ease. I will be coming back for another car or trade in here again. Thank you!

Love the service!

Wonderful and warm customer service. Very handy spot.

Abby was amazing. Her gentle attitude and way of speaking to us was calming for sure. Eric in finance spoke to us clearly and educated us on every detail. Overall, we felt comfortable and are completely in love with our purchase.

Salesman Guillermo was knowledgeable and thorough with my car purchase. He provided excellent customer service. We were very lucky that he was there that day. Thank you

Our Sales Rep. Roy Montenegro provided excellent customer service while CJ in finance really came through with the numbers that satisfied us and allowed us to move forward with the deal. We're so happy with our recent purchase. Bert Ogden Hyundai in Harlingen has been coming thru for us since 2015.😊

Great experience. Our sales gal Gracie was awesome. We took home what we wanted easy and quickly.

“ The experience at this dealership was outstanding!! Highly recommend anyone interested in purchasing a new car to visit this dealership! Kudos to Joseph and Troy!!

Yahir was a great help. Super helpful when I couldn't decide on a vehicle.

Amazing experience! Ms G (GUISELA CASTRO) is the best! Very knowledgeable & helpful. Thank you all so much!💗

They made it happen for me and my family! Got us an amazing deal!

(Translated by Google) Excellent customer service. I love Hyundai vehicles. First class technology. (Original) Muy buena atención al cliente. Me encanta los vehículos de Hyundai. Tecnología de primera.

Mike Cavazos and CJ Loya were awesome! Very excited and happy with my new purchase!!

I had a wonderful experience at the Bert Ogden Hyundai site in Harlingen TX. I’m especially grateful to Gracie Garcia, Product Specialist. She made me feel welcome and listened to my needs. She worked extremely hard on ensuring I was happy with my purchase. I will recommend Bert Ogden Hyundai to all my friends because of the great service I received from Gracie. ❤️

All the staff were very helpful, knowledgeable, friendly, courteous, patient, and straight-forward. It was a very welcoming and comfortable business transaction and environment overall. This was a great and unique vehicle-purchasing experience for us. No hassles and no haggling; just fair prices and great service. Thanks, Guillermo, Eric, Madelynn, Financing office, and all the staff.

I purchased a vehicle from Hyundai & started having problems with it. There was a recall so took to dealership. Under warranty so is being fixed, but I’ve been without a vehicle for a week cuz they have no loaners. I had very bad experience with these people from day one when I purchased vehicle. Starting with credit dept to service. Been trying to talk to Mr Vaaker but no luck yet..getting no good service from these people..I would never buy another vehicle from them.

Our car buying experience with Bert Ogden Hyundai was amazing. Leo Sanchez was our sales person. He was attentive and respectful without being condescending because we are seniors. This seems to be a rare gift these days. We were treated honestly and fairly. No pressure sales, just felt like dealing with a neighbor. They have also gone above and beyond after the sale to make sure we haven't had any questions or problems with all the new features. I would buy from Bert Ogden again AND would ask for Leo or Troy Sanchez. They are both good young men ... Read More

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Google - May 6, 2024

Our car buying experience with Bert Ogden Hyundai was amazing. Leo Sanchez was our sales person. He was attentive and respectful without being condescending because we are seniors. This seems to be a rare gift these days. We were treated honestly and fairly. No pressure sales, just felt like dealing with a neighbor. They have also gone above and beyond after the sale to make sure we haven't had any questions or problems with all the new features. I would buy from Bert Ogden again AND would ask for Leo or Troy Sanchez. They are both good young men and Veterans.

To purchase a new car good service is terrible could not get a loaner all weekend for a problem with the car paying for car I didn't have for a whole weekend

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Got into a great car at a price that worked for me. Salesman jose rosales was very engaging and upfront with the whole process

Wayne in service helped us out today. Courteous, competent, and professional. I give him a solid 10. Kim and Jolene Swanson

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Service scheduling is easy and staff is helpful.

Spent way too many hours waiting on Manager and Finance paperwork. The technology used by the finance person was unreliable and signed several documents multiple times electronically only to have it done by paper. Salesperson, Evelyn was great!

Having the experience to buy my Santa Fe Hyundai 2024 at Hyundai in Harlingen it was so easy and friendly!! The salesman, Joseph Velasquez Is a very professional person that I recommended I never thought that I was gonna walk out with a new truck but with the experience of these employees, everything it’s possible

Terrible service from sales “manager” Joe Munoz. I recently had a bad experience at Bert Ogden Hyundai due to the terrible behavior and attitude of Joe Munoz. Who knows how he even got the title of Manager. I came to offer advice for one of my employees for buying his first vehicle. Munoz was saying dumb remarks for helping my employee throughout the process calling me his “dad” which was completely uncalled for and inappropriate. I was doing the process with a new salesman who only had 2 weeks working. Munoz completely ruined a sale for the new employee which only ... Read More

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Google - Apr 25, 2024

Terrible service from sales “manager” Joe Munoz. I recently had a bad experience at Bert Ogden Hyundai due to the terrible behavior and attitude of Joe Munoz. Who knows how he even got the title of Manager. I came to offer advice for one of my employees for buying his first vehicle. Munoz was saying dumb remarks for helping my employee throughout the process calling me his “dad” which was completely uncalled for and inappropriate. I was doing the process with a new salesman who only had 2 weeks working. Munoz completely ruined a sale for the new employee which only proves to show that not only does he not care about customer service but does not care about his employees either. I recommend any new prospects and future employees to stay far away from him. Not only that, when I expressed concerns Munoz was completely dismissive and arrogant. The only thing I can point out that Munoz had against me was that I too, am in the sales industry. I highly recommend for Hyundai to provide additional training to said “manager”.

If there was something less, I would choose it. To have to wait days before service can determine what is wrong with my vehicle is most ridiculous. Dropped my vehicle today and now have to wait till Tuesday to just find out what is wrong with it, and then, your guest is as good as mine as to how long it is going to take for them to fix it. Like the nearest appointment for service was not until May 1st? Really? Not only that but when I called the agency this morning was transferred to a call center who ... Read More

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Google - Apr 20, 2024

If there was something less, I would choose it. To have to wait days before service can determine what is wrong with my vehicle is most ridiculous. Dropped my vehicle today and now have to wait till Tuesday to just find out what is wrong with it, and then, your guest is as good as mine as to how long it is going to take for them to fix it. Like the nearest appointment for service was not until May 1st? Really? Not only that but when I called the agency this morning was transferred to a call center who was of no assistance at all. Instructed me to drive my vehicle in to agency? With service engine light on? To run risk of more damage to my vehicle? Alternative, instructed to call road assistance? Tried twice with no results as apparently the call center couldn't help with that either. What happened to actually speaking to someone at the dealership? We took the risk and drove car to agency in Harlingen and for what? Now have to wait until Tuesday just for them to tell me what is wrong with my vehicle. Again, after that how long before my vehicle is worked on? May 1st if I am lucky? All this time without my vehicle? Yea, do not have anything nice to say about their service department or customer service.

If you'll notice most of the good reviews for this place is for sales. What's your car is sold if you have a problem you're screwed. It takes weeks in order to get an appointment to see you. Once your car goes over $100,000 miles they refused to even look at it. The service department is only open Monday through Friday 8:00 to 5ish when basically everybody works. They say they offer a shuttle service but it closes early. When you ask him what to do about their limited availability for support they basically tell you to go somewhere ... Read More

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Google - Apr 6, 2024

If you'll notice most of the good reviews for this place is for sales. What's your car is sold if you have a problem you're screwed. It takes weeks in order to get an appointment to see you. Once your car goes over $100,000 miles they refused to even look at it. The service department is only open Monday through Friday 8:00 to 5ish when basically everybody works. They say they offer a shuttle service but it closes early. When you ask him what to do about their limited availability for support they basically tell you to go somewhere else.. sorry about any grammar or spelling mistakes this was dictated. hour

I bought a Hyundai palisade 2023. Have had it for about 3 months maybe even less. The truck is very nice it has all the luxury details beautiful suv. The truck has sensors literally all around the truck which I thought it was nice. But little did I know that I would have very serious problem. The problem is that out of the blue the truck will sense someone in front or a vehicle, that causes the truck to come to a complete stop Turing on the collision sensor. Just the noise it self makes my heart raise. The feeing of hitting ... Read More

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Google - Mar 22, 2024

I bought a Hyundai palisade 2023. Have had it for about 3 months maybe even less. The truck is very nice it has all the luxury details beautiful suv. The truck has sensors literally all around the truck which I thought it was nice. But little did I know that I would have very serious problem. The problem is that out of the blue the truck will sense someone in front or a vehicle, that causes the truck to come to a complete stop Turing on the collision sensor. Just the noise it self makes my heart raise. The feeing of hitting someone or something is scary. Worse feeling is realizing that someone can come and hit us through the back while the truck does this and I have my kids with me all the time. I stopped at Hyundai to ask if they can check my truck, (Monday) they told me ma’am we need to give you an appointment for 11 days after I stopped by. Husband comes home from work and drives my truck, at one of the traffic lights it happened again the light turn green and the truck brakes! Thank goodness the person behind us was not paying attention and we continue driving home. Monday before the appointment my husband decides to take it in to Hyundai upset at the situation being that we have had this new truck for about 3 months and having that (what if ) thought. Immediately the gentleman said oh I can not let you drive away with this issue. Finally we get a call and their solution was for us to pay because the sensor seems to be damaged that we probably hit something. I am sure we did not hit the truck the truck has no scratch or dent at all. I love the truck the problem here is that the sensor for whatever reason is damaged and warranty will not cover it. Very disappointed at the situation we are going through. If you plan to buy this beautiful vehicle just be aware that the sensors may be damaged and that would come out of your pocket.

The only thing worse than buying a Hyundai, is buying a Hyundai from here. Recalls galore and these guys have no idea what to do about it. They'll keep your car for weeks, tell you it's ready, and then make you wait two hours when you get there so they can finally do what they said they already did. This place needs a complete overhaul and twice the mechanics. The salespeople are not accommodating because they already got their commission when you bought the car so now they just want you out of the way.

Went in here with the intention of purchasing a vehicle, but was blown off by two employees so I got my free coffee and left. The place seems to be in total chaos, not sure if they are understaffed or just poorly managed, but there are car dealerships on every corner in town so no need to return to this one.

If a used certified car is for sale on the lot then it should be ready for sale, the check engine light was on, wipers needed to be replaced, I was only given 1 key, I left a message to the General Manager Jerry Campos and I never got a response from anybody. The salesperson Rolando went out of his way to say he would put $50 out of his own pocket but I didn’t have the money to purchase the remaining balance of $219 for the remote key I financed $27500 and gave $3000 down and the General Manager didn’t have the ... Read More

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Google - Feb 4, 2024

If a used certified car is for sale on the lot then it should be ready for sale, the check engine light was on, wipers needed to be replaced, I was only given 1 key, I left a message to the General Manager Jerry Campos and I never got a response from anybody. The salesperson Rolando went out of his way to say he would put $50 out of his own pocket but I didn’t have the money to purchase the remaining balance of $219 for the remote key I financed $27500 and gave $3000 down and the General Manager didn’t have the professionalism to return my call. I will never refer anybody any of Bert Ogden, ohhhh and my car had to be taken to Edinburg to get the check engine light taken care of, supposedly it was the Gas pump module that had to be replaced and it was there for 2 days. Rolando is an outstanding salesman, to bad he’s at the wrong dealership where the Upper high paying Bosses don’t care about people buying cars.

I would never go back and buy a car at this dealership...we came to an agreement before the purchase to install the good quality window Tint...and had to pay extra $ to install the better quality of window tint...I would not recommend this dealership to nobody.

I bought a 2024 Tuscan on Jan 2nd and actually had a surprisingly good experience doing so. But, before I rolled away, I noticed 3 discoloration spots on the drivers side door. Night manager came out to look at it and said he'd never encountered this issue. I was told that they'd report it & I would be notified to bring in my car. I did as asked & drove from Brownsville to a 3RD PARTY REPAIR SHOP IN MERCEDES on Fri. Jan 5th! Shop owner, Elena, said she'd also never encountered that paint issue & communicated with Mr. ... Read More

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Google - Jan 25, 2024

I bought a 2024 Tuscan on Jan 2nd and actually had a surprisingly good experience doing so. But, before I rolled away, I noticed 3 discoloration spots on the drivers side door. Night manager came out to look at it and said he'd never encountered this issue. I was told that they'd report it & I would be notified to bring in my car. I did as asked & drove from Brownsville to a 3RD PARTY REPAIR SHOP IN MERCEDES on Fri. Jan 5th! Shop owner, Elena, said she'd also never encountered that paint issue & communicated with Mr. Puga at the Hyundai dealership. As I teacher, I returned to work on Jan 9th, and Joseph, my salesman, was supposed to bring me a loaner while my car was inspected, but I had to call and ask when they'd start to work on my car on Jan 11th, becausenothing had happened. He picked it up that night and based on my Hyundai notification, it was parked, UNLOCKED, at the dealership, for over a week. I've been driving the loaner ever since. No on called me with news, so I had to call them. Mr. Puga said that they were still waiting for Hyundai to decide what to do. I am so disappointed and angry. The month is almost over and I still don't have a resolution. I bought a new car and will pay handsomely for it. I should not get a bad factory paint job! Get me a NEW vehicle, same trim, same color and get it now! I have been more than patient, but I truly feel dooped. I thought doing business with Bert Odgen would better than this.

I’ve purchased at least two new Hyundais from Bert Ogden Hyundai and never had reason to give them anything except excellent reviews - until now. Last week, I made an appointment for service and had to wait a few days to get in for oil change and tire rotation. When I arrived for service, the driveway was packed with cars before me. When I went in to check in, I was brushed off and instructed to have a coffee and take a seat in the waiting area - that I’d be called soon to check in. I finished ... Read More

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Google - Jan 10, 2024

I’ve purchased at least two new Hyundais from Bert Ogden Hyundai and never had reason to give them anything except excellent reviews - until now. Last week, I made an appointment for service and had to wait a few days to get in for oil change and tire rotation. When I arrived for service, the driveway was packed with cars before me. When I went in to check in, I was brushed off and instructed to have a coffee and take a seat in the waiting area - that I’d be called soon to check in. I finished my coffee 30 minutes later and went to inquire about when I could initiate my service appointment. I was informed I’d be called right after one more person. I sat back down and waited 20 more minutes - The whole time I was waiting, no one even ever called me to take my name and check me in. So I simply walked out, went home, cancelled my BO appointment that never happened, and called another Hyundai dealer in the valley. I’ll probably call that same other Hyundai dealer when I’m ready to buy another new car.

Selfish , unmoving price negotiation. No appreciation for the fact we had purchased a new 2022 from Bert Ogden 2 years ago to trade.. Very disappointing.

Customer care 100% unprofessional Never prepared, never a right answer Service department always short staffed Always multiple excuses on why they are late They will give you the runaround all day Buy the cars if you want but find another dealer for service 3 hours for an oil change with a scheduled appointment give me a break !!! I see a lot of similar reviews Hope the GM is aware

Wait time for service department is unacceptable. My car would not start and was under manufacturer warranty however service department could not run diagnostics to find out problem for 30 days. Took it to Tipton Hyundai and issue was fixed the next day!

Worst service department ever, they never call back when they make promises to call back with an update the service advisors are horrible

I would not recommend purchasing a vehicle from here. As soon as I drove off the lot and needed some paperwork I have not heard back from my sales associate zeke or the finance manager. I have made many calls and emails to get said information and have been continuously left on hold or flat out hung up on. If you are looking foe post service customer car, this isn't the place.

They like to blame the customer for any issues that come up with their brand new vehicles. To add insult to injury they charge you $180 once they determine your brand new vehicle isn’t covered under warranty just for checking. They also left me with 1 mile of gas left in the tank when I picked up my vehicle after repairs. No help from anyone. No customer loyalty. They ate just looking to rip you off. Watch out. They love to blame rodents and debris for all issues so that they can charge you.

First purchase of a Hyundai. 2023 Elantra SEL. One major selling point for me was the included oil change/tire rotation, even paid extra to extend the coverage/service. Came in for it’s first service. Had a 930am appointment which I arrived on time for. 1100 am and my vehicle was finally taken in for service. Service advisor came to let me know they were slowed due to an issue with the pump that dispenses the oil. However, I noticed a walk-in (no appointment) that came in after me was able to get his vehicle service completed before mine. My service ... Read More

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Google - Oct 10, 2023

First purchase of a Hyundai. 2023 Elantra SEL. One major selling point for me was the included oil change/tire rotation, even paid extra to extend the coverage/service. Came in for it’s first service. Had a 930am appointment which I arrived on time for. 1100 am and my vehicle was finally taken in for service. Service advisor came to let me know they were slowed due to an issue with the pump that dispenses the oil. However, I noticed a walk-in (no appointment) that came in after me was able to get his vehicle service completed before mine. My service was completed at 1145am. Slow service for an appointment. I will update my review based on my next scheduled service. The service itself took 45 minutes (very good) but the hour and a half to take it in indicates extremely poor scheduling

Friendly staff. The salesman I had was very nice and helpful. The warranty and service plan on their vehicles is great. That being said I was there for maintenance today and the service department is the slowest I've ever seen. 3 hours to do an oil change that takes 15 minutes to do. Made an appointment so there wouldn't be a wait and it was still insanely slow. After 3 hours you'd think at least it was done right but nope they didn't reset the computer so it still shows it needs service and i had to Google how ... Read More

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Google - Oct 3, 2023

Friendly staff. The salesman I had was very nice and helpful. The warranty and service plan on their vehicles is great. That being said I was there for maintenance today and the service department is the slowest I've ever seen. 3 hours to do an oil change that takes 15 minutes to do. Made an appointment so there wouldn't be a wait and it was still insanely slow. After 3 hours you'd think at least it was done right but nope they didn't reset the computer so it still shows it needs service and i had to Google how to reset it myself. I almost purchased a new SUV there today for myself while waiting for my wife's SUV to get done but because of the poor service department I'll go to McAllen and buy what I want from there. 1 star for the service department 5 stars for the salesperson. Updated: decided to give them another chance and go back to buy another vehicle from them. My family has bought 6 vehicles in the last four years from them so I figured they'd give me the best deal. I took my trade to get appraised while test driving the vehicle I planned to buy I came back expecting to do the paperwork and leave with a new car but I was met with an offer 7,000 dollars under the KBB and nada trade value! What an insult absolutely zero loyalty to return customers. Will never be back

I really wasn't going to write a review because that's how bad the experience was that I did not even want to waste my time doing it. But since they texted my phone number saying for me to write at review, well here it is. 2 fridays ago , at 4PM I went in to ask and look for a specific vehicle I had seen on the online website catalog. I spoke to them and they said it wasn't available because it needed to pass inspection. (Which that itself is already false advertising of a product that is not ... Read More

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Google - Sep 14, 2023

I really wasn't going to write a review because that's how bad the experience was that I did not even want to waste my time doing it. But since they texted my phone number saying for me to write at review, well here it is. 2 fridays ago , at 4PM I went in to ask and look for a specific vehicle I had seen on the online website catalog. I spoke to them and they said it wasn't available because it needed to pass inspection. (Which that itself is already false advertising of a product that is not ready) The old man named Pina was the person that "helped" me. I took my truck for a trade in and they told me it didn't pass because I had just gotten it too recent, which is fine, I understood. But this old man never gave me my truck's keys after we weren't gonna do the trade in. I told him to hand me my keys back because the car I was interested in was not available. He did NOT give me my keys back and said to wait because he was gonna show me around more cars. In the end none of them caught my attention and I said 'No thank you'. He left me inside once again and came up with a 2023 Forte, he offered me a price and I once again I said no and to hand me my keys because I needed to leave. He ignored my request and said he was gonna work on lowering the price, I again said no and he even got 'insulted' because of that , raising his voice. Afterall one of the managers offered me a Ok price and we semi made a deal, although I was not convinced. In the end Pina took me to finances and left me there and did not even tell me who I was going to talk to or when. I walked to the other building and told the front desk that I needed my keys back because I had to leave and they said " Pina has them'.. are you fcken serious? The only reason why I didn't call the police was because I didn't want to make a big scene. But what that old man did to me was PROPERTY THEFT, and all because he wanted to make a sell. I walked back to finances and was basically pressured to make the deal. From guy signing the final paperwork, I told him I preferred to go back home to talk it out with my father in private and his response "call him right now, I'll explain it to him'. These people need to understand that a 'NO' is a No' ffs. Finally Pina hands me both keys to both cars and mind you its basically midnight and I have to look for someone to help me drive one of the cars back. Now I'm stuck with a car I did not want.

We had a horrible experience. I went with my best friend to find her a vehicle and salesman Gracie Garcia was very rude and condescending. She ended up purchasing elsewhere.

I'm an original owner of my 2009 Hyundai Azera. I nurse her better than I do myself. I have a binder of all service maintenence I've kept up on her, she still purs like a kitten. I love my Azera!! She's ALWAYS gone to Hyundai dealerships for all services, oil changes etc.. except for my tires, I would get those at Discount Tire. I just moved to this side of town & went to Bert Ogden Service just to get a simple oil change change. The Service lady said they do not Service any cars older than 2010 unless ... Read More

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Google - Aug 17, 2023

I'm an original owner of my 2009 Hyundai Azera. I nurse her better than I do myself. I have a binder of all service maintenence I've kept up on her, she still purs like a kitten. I love my Azera!! She's ALWAYS gone to Hyundai dealerships for all services, oil changes etc.. except for my tires, I would get those at Discount Tire. I just moved to this side of town & went to Bert Ogden Service just to get a simple oil change change. The Service lady said they do not Service any cars older than 2010 unless it's a recall service!!! A Hyundai dealership refusing to work on a Hyundai???!!!

Would give no stars if I could. Took my vehicle in to set up oil change and said 6 weeks. That doesn't work. Could leave car and maybe get done in a day or so. Not a happy camper and will never recommend you guys for anything!!!!

Extremely dissatisfied with the Service Department, I called to make an appointment and I had to call several times, left my number and a message and they never called me back. When I finally was able to contact the service department they made me wait 15 days for the appointment and the day before my appointment they called to cancelled, they said the compressor was not working and instead of rescheduling and give me priority for the inconvenience they wanted me to make a new appointment and wait again until they had an opening. Unbelievable!

Was told wrong information day of purchase for contract additions. When time came to use a warranty I was told it was not in the account but they told me it was twice, the day I purchased my car. Communication needs to improve!!!

Not happy with the service department, my husband had called to schedule an appointment for a recall on the car & to get service on a concern he is having with his car. The man he was speaking to was getting upset, he groaned & then hung up on my husband while my husband was talking trying to explain what his concern was. I feel that it is very unprofessional for employees to be hanging up on concerned customers.

I’m not sure about the car-buying experience, but the Service department is lacking in customer “service.” Spoke with a ‘John’ that couldn’t even be bothered to help me regarding my warranty. It almost felt like he couldn’t get me out of his office quick enough. It wasn’t even lunch time. Mind you, there was only another couple being serviced. I’m glad I didn’t get my car from here. Save yourself the hassle and just drive another 20 minutes to the Brownsville Hyundai #Tipton

Scheduled transmission drain & fill a week ahead of time. Was told they didn't have any transmission fluid when I arrived. They could have called to let me know.

(Translated by Google) The treatment is good, but Service appointments are calculated a week or 2 later. (Original) El trato es bueno,pero las appointment para Servício son calculadas a una semana o 2 después.

My husband took our Hyundai Tucson for a oil change on 3-16-23. We were given the upmost attention to our vehicle as well as us being there waiting for our vehicle to get service at the dealership. We were greeted by Mr. Johnathan & Ms. Bianca. We were so satisfied with the attention they both gave us and our vehicle. Thank you so much Jonathan & Bianca it was a pleasure meeting you.

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The service is so terrible. I’ve been trying to contact the service department for 3 days and no answer.. I got my car here and I’ve been needing a new battery installed and they don’t pick up the phone. Just running in circles with the receptionist then they hang up.

Very pleased with the purchase of my Palisade but terrible experience with anyone picking up the phone in the service department goes into voice mail after trying five times very unsatisfied

Not to happy with the Service Dept,came in for oil change as specified on the windshield sticker, also came in for a recall on the unit.The recall was done but oil change could not be done due to error on the mileage writing on the sticker. My plan was to get both done on the same day. it's not my fault they couldn't write down the correct mileage wasted my time and now have to come back on about 900 miles for oil change. wasted almost 3 hours!!!!!

Went to get my oil change and was told I only had 4 at 7500 intervals. Maintenance package on window sticker clearly states 3 years or 36000 miles, where do the other 6000 miles go? I guess those are free. The service manager left me a message explaining the intervals but still don’t make sense of it. I do know when you go into finance this should be explained and some do but not this time. I was going to trade in the car but not anymore. I’ll go to Tipton.

Spent a couple of hours working on figures and was given a price. Told them I would come in tomorrow to start the paperwork to purchase becauseI was running late for work. Tomorrow comes and the original car was sold. What a disappointment. I was then offered an exact car (everthing was exact accept the VIN #). Since it was in transit, I was going to make the check out for $200 to hold this I one. As I was writing the check, they did the figures again but not for the exact price. (A difference of $819.) They said because this was ... Read More

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DealerRater - Dec 17, 2022

Spent a couple of hours working on figures and was given a price. Told them I would come in tomorrow to start the paperwork to purchase becauseI was running late for work. Tomorrow comes and the original car was sold. What a disappointment. I was then offered an exact car (everthing was exact accept the VIN #). Since it was in transit, I was going to make the check out for $200 to hold this I one. As I was writing the check, they did the figures again but not for the exact price. (A difference of $819.) They said because this was yesterday's price (not even 24 hours). I told them no! How could this be? I did not believe this was happening. I walked out with tears in my eyes. I too am a Sales Specialist and if I put it in writing together with the National promotions and with the promise of the Manager's (Erick) discount promise...it should stay the price and I would honor it. I am also a good customer (loyal, if treated right) and to be told, less than 24 hours that the price is no longer valid because this car sold...really! I would have honored the same price to make the sale. I walked out of the dealership disappointed (to say the least) at the Salesperson and the Manager. Shame on your Erick (Manager) and Guillermo (Produce Professional)!!!

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Absolutely the worst service department in the Rio Grande Valley. No calls, no updates, and they do not answer when you call. Then at the end of the day when you come to check on your vehicle, they always have an excuse such as we do not have the part or tool needed but decided not to call after having the vehicle all day. Wish I could give 0 stars but google won’t let me.

Appointments are required if anything happens to your car and the Appointments are 2 week

Had such a horrible experience with the salesperson, do not recommend Adrian Mota. I purchased a vehicle in May and have not received my license plates, I’ve tried calling and get hung up on, place and hold and never get transferred to speak to someone else when asked for. I’ve put in complaints and nothing is done. I’ve gotten pulled over several times and a ticket for the expired temp tag. I’ve gotten sent out 2 temporary tags, and they all “get lost” when sent to me. Terrible first time experience purchasing a car, and regret going ... Read More

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Google - Sep 5, 2022

Had such a horrible experience with the salesperson, do not recommend Adrian Mota. I purchased a vehicle in May and have not received my license plates, I’ve tried calling and get hung up on, place and hold and never get transferred to speak to someone else when asked for. I’ve put in complaints and nothing is done. I’ve gotten pulled over several times and a ticket for the expired temp tag. I’ve gotten sent out 2 temporary tags, and they all “get lost” when sent to me. Terrible first time experience purchasing a car, and regret going there, no help what so ever!

I'm not sure how you actually get a hold of this place because every time I call it goes to voicemail and all the voicemail boxes are full. And it's been like that for over an hour

Horrible experience and waste of time. I inquired on a car that was shown online, provided the mileage and pricing for the specific car I wanted. They stated that the car was available. They proceeded to send me a link to check my credit which i filled out. After checking my credit they told me that the car I wanted was not in stock. This all occurred in less than an hour.

Very poor service. Sales Rep never responded to my text or my lender's calls. I guess he did not want my service. Sad thing is that I had purchase a New vehicle in 2020 and had the best service so I decided to go back. It 's just so sad to get such poor customer service. I do not recommend service from Christopher J Loya. I guess I will have to take my business elsewhere.